Empatica
Empatica

Empatica, Inc.

Privacy Notice

Last updated: December 01, 2024

This Privacy Notice (“Notice”) describes how Empatica, Inc., its global affiliates, brands, and subsidiaries (collectively, “Empatica,” “we,” “our,” or “us”) collect, use, disclose, and otherwise process the personal information described in this Notice and the rights and choices individuals have regarding such personal information. By using the EmbracePlus watch, downloading the mobile application, EpiMonitor (the “App”), or using the associated web portal, you agree that your personal information will be handled as described in this Notice.

For information about your privacy choices, please review Section 7 Your Privacy Choices.

If you are a resident of Connecticut or Nevada, please see sections 15 and 16, respectively, for additional information about the “consumer health data” we process about you and/or the rights you may have under Connecticut and Nevada law.

If you are a resident of Washington: Please visit our Consumer Health Data Privacy Policy to review our privacy practices related to your health data.

You can find our Children’s Privacy Notice in Section 9.

Your use of our Services (defined below), and any dispute over privacy, is subject to this Notice and our Terms and Conditions, available at .

Table of Contents

  1. Scope
  2. Personal Information Collected
  3. Purposes for Collecting and Processing
  4. Disclosures of Personal Information
  5. Aggregate and De-Identified Information
  6. Cookies and Tracking
  7. Your Privacy Choices
  8. Retention
  9. Children’s Privacy Notice
  10. International Transfers of Personal Information
  11. Security
  12. Third-Party Links
  13. Changes to this Privacy Notice
  14. Contact Us
  15. Residents of Connecticut
  16. Residents of Nevada

  1. Scope

Except as otherwise described below, this Notice applies to the personal information Empatica collects and processes related to your use of the EmbracePlus watch, the associated App, and the associated EpiMonitor Account page (“Portal”) (collectively, the “Services”).

Not in Scope. This Notice does not apply to the personal information that we collect and process about Empatica employees, contractors, personnel, job applicants, or candidates.

Additional Notices. In some cases, additional or supplemental privacy notices may be provided and will apply to certain personal information collected and processed by us. These additional notices will control to the extent there is a conflict with this Notice, with respect to your personal information that is subject to that additional notice.

  1. Personal Information Collected

As further described below, we collect personal information directly from individuals, from third parties, and automatically through your use of our Services.

Personal Information Collected Directly from You. The personal information we may collect from you depends on how you use our Services or otherwise interact or engage with us, but generally includes:

Personal Information Collected from Third Parties. We may collect personal information about you from third-party sources, such as public databases, joint marketing/promotional partners, social media platforms, or other third parties.

Personal Information Collected Automatically. We and our providers automatically collect and derive personal information related to your use of our Services and your interactions with us. Such information may include:

  1. Purposes for Collecting and Processing

Generally, we collect, use, and otherwise process the personal information that we collect for the following purposes:

  1. Disclosures of Personal Information

Generally, we disclose the personal information that we collect to provide our Services, respond to and fulfill your transactions or requests, as otherwise directed or consented to by you, and as follows:

  1. Aggregate and De-Identified Information

We may use and disclose aggregate and other non-identifiable data related to our business and the Services for quality control, analytics, research, development, and other purposes. Where we use, disclose, or otherwise process de-identified data (data that is no longer reasonably linked or linkable to an identified or identifiable natural person, household, or personal or household device) we will maintain and use the information in de-identified form and not to attempt to re-identify the information, except in order to determine whether our de-identification processes are reasonable and adequate pursuant to applicable privacy laws.

  1. Cookies and Tracking

We and our providers use cookies, pixel tags, and other similar tracking technologies to automatically collect information about browsing activity, device type, and similar information within the Portal. This information, which may be considered personal information in some jurisdictions, is used, for example, to analyze and understand how you access, use, and interact with our Services; to identify and resolve bugs and errors; to assess, secure, protect, optimize, and improve the performance of our Services; to personalize content; and for marketing, advertising, measurement and analytics purposes. We may also de-identify and/or aggregate such information to analyze trends, administer Services, and gather broad demographic information for aggregate uses, and for any other lawful purposes.

Cookies. Cookies are alphanumeric identifiers used for tracking purposes. Some cookies allow us to make it easier for you to navigate our Services, while others are used to enable a faster log-in process, to support the security and performance of the Services, or to allow us to track activity and usage data within and across the Services.

Pixel Tags and Similar Technologies. Pixel tags (sometimes called web beacons or clear GIFs) are tiny graphics with a unique identifier, similar in function to cookies. We may use these tracking technologies to understand users’ activities, to help manage content and compile usage statistics, and in emails to let us know when they have been opened or forwarded so we can track response rates and gauge the effectiveness of our communications.

Local Storage Objects. Local storage is a web storage mechanism that allows us to store data on a browser that persists even after the browser window is closed. Local storage may be used by our web pages to cache certain information in order to enable faster loading of pages and content when you return to the Portal. You can clear data stored in local storage through your browser. Please consult your browser help menu for more information.

Analytics. We use analytics tools, such as Google Analytics, to evaluate usage and traffic on our Portal. These analytics providers use cookies, pixels, and other tracking technologies to collect usage data to provide us with reports and metrics that help us analyze, improve, and enhance performance and user experience. You can learn more about how Google uses your information at www.google.com/policies/privacy/partners/ (“How Google uses information from sites or apps that use our services”). You can also download the Google Analytics Opt-out Browser Add-on to prevent your information from being used by Google Analytics at https://tools.google.com/dlpage/gaoptout.

Cross-Device Tracking. We and ad networks we work with may use the information we collect about you within our Portal, and on other third-party websites and services, to help us and these third parties identify other devices that you use (e.g., a mobile phone, tablet, other computer, etc.) to interact or engage with us or our Services.

Advertising Networks. We work with ad networks, channel partners, mobile ad networks, analytics and measurement services, and others (“ad networks”) to personalize content, as well as to manage our advertising on third-party websites, mobile apps, and online services. We may share certain information with ad networks, and we may each use cookies, pixel tags, and other tools to collect usage and browsing information within our Services, as well as on third-party websites, apps, and services. This information may include IP address, location information, cookie and advertising IDs, and other identifiers, as well as browsing information.

Custom Lists and Matching. We may share or make available certain customer list information (such as your name, email address and other contact information) with third parties (i) so that we can better target ads and content to you across third party sites, platforms and services, and (ii) in some cases, these third parties may help us to enhance our customer lists with additional demographic or other information, so we can better target our advertising and marketing campaigns.

Do-Not-Track. Currently, our Portal does not recognize web browser “Do-Not-Track” requests. You may, however, disable certain tracking as discussed below (e.g., by disabling all but necessary cookies).

  1. Your Privacy Choices

You have certain choices regarding our processing of your personal information, and we make available several ways for you to manage your preferences and privacy choices, as described below:

Marketing Communications. We may send periodic promotional and operational emails or other similar communications to you. You may change your preferences or unsubscribe by following the instructions provided to you in the communication. If you opt out of receiving promotional emails from us, we may still send you communications that you have requested to receive from us.

Cookie Settings. You can set your browser to block certain cookies or notify you when a cookie is set; you can also delete cookies. The “Help” portion of the toolbar on most browsers will tell you how to prevent your device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to delete cookies. Visitors to our Portal who disable cookies might not be able to enter the Portal. If you visit the Portal from a different device or from a different browser on the same device, you will need to apply your cookie settings for that browser and/or device as well.

  1. Retention

We retain your personal information for as long as reasonably necessary to fulfill the purposes for which it was collected or as otherwise necessary to comply with our legal obligations, resolve disputes, maintain appropriate business records, and enforce our agreements.

  1. Children’s Privacy Notice

We are committed to protecting the privacy of children who use our Services. This section includes disclosures required under the Children’s Online Privacy Protection Act of 1998 and its implementing regulations (collectively, “COPPA”). This section only applies to children under the age of 13 (a “child” or “children”) and supplements the other provisions of this Notice. The other provisions of this Notice apply to individuals over 13. This section notifies parents of:

We only collect as much information about a child as is reasonably necessary for the child to participate in our Services, and we do not condition a child’s participation on the disclosure of more personal information than is reasonably necessary.

Information We Collect Directly from Children. We may collect the following information from children:

Information We Collect Automatically. We automatically collect the following information about users of our Services, including children:

How We May Use Children’s Personal Information. We use Children’s Personal Information for the following purposes:

How We May Disclose Children’s Personal Information. We may disclose Children’s Personal Information under the following circumstances:

With Whom We May Disclose Children’s Personal Information To. We may disclose Children’s Personal Information to third parties. Visit the Third-Party Operators page to see the list of third-party operators who collect persistent identifiers on our sites and applications. We have provided the name and contact details for such third parties to the extent you have questions.

Parental Changes and Controls. When children create an account or otherwise engage with the Services, we will obtain verifiable parental consent prior to the collection of their Personal Information. At any time, parents may limit the use of the App and EmbracePlus watch by withdrawing their consent, writing to privacy@empatica.com. Parents may also review their Child’s Personal Information maintained by us, ask us to correct or delete their Child’s Personal Information, and/or prohibit us from continuing to collect or use their Child’s Personal Information. Parents can also agree to the collection and use of their Child’s Personal Information and restrict its disclosure to third parties, when it is not a part of the Service. Parents can review, change, delete, or restrict the disclosure of their Child’s Personal Information by sending us an email at: privacy@empatica.com. If you send us a request, we may require you to take certain steps or provide additional information to verify your identity before we provide any information or make any corrections.

  1. International Transfers of Personal Information

Empatica is headquartered in the United States, and has operations, entities, and service providers in the United States, European Union, and throughout the world. As such, Empatica and our service providers may transfer your personal information to, or access it in, jurisdictions (including the United States and other jurisdictions where we, our affiliates and service providers have operations) that do not include equivalent levels of data protection as your home jurisdiction. We will take steps to ensure that such personal information receives an adequate level of protection in the jurisdictions in which we process it, including through appropriate written data processing terms and/or data transfer agreements.

  1. Security

We have implemented safeguards that are intended to protect the personal information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no data security measures can guarantee security.

  1. Third-Party Links

Our Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Notice, but instead is governed by the privacy notices of those third-party websites. We are not responsible for the information practices of such third-party websites.

  1. Changes to this Privacy Notice

We may make changes to this Notice from time to time, so please be sure to check back periodically. We will post updates to the Notice on our website. If we make any material changes to this Notice, we will endeavor to provide you prior notice, such as by emailing or posting prominent notice on our website.

  1. Contact Us

Empatica welcomes your questions and comments about your privacy or this Notice. Please contact us by emailing privacy@empatica.com or calling us at +1 (866) 739-2049.

  1. Residents of Connecticut

Residents of Connecticut require additional disclosures under the Connecticut Data Privacy Act (the “CTDPA”) where a business processes “consumer health data” (as that term is defined under the CTDPA).

Sale of Personal Information

While we do not disclose personal information to third parties in exchange for monetary compensation, we may “sell” the following categories of personal information: identifiers, such as unique personal identifiers, online identifiers, IP address, or other similar identifiers; commercial information; location data; and Internet and network activity information. We may disclose these categories to third-party advertising networks and analytics providers for purposes of marketing and advertising and to improve and measure our ad campaigns.

Consumer Rights

Residents of Connecticut may have additional rights under applicable privacy laws, subject to certain limitations, which may include:

At any time, if you need help, you may submit a request to exercise most of your privacy rights by emailing us at privacy@empatica.com.

When you submit a request, we will take steps to verify your identity and request by matching the information provided by you with the information we have in our records. In some cases, we may request additional information in order to verify your identity, or where necessary to process your request. If we are unable to verify your identity after a good faith attempt, we may deny the request. If your request is denied, we will explain the basis for the denial.

If we deny your request, you will be able to appeal our decision according to the instructions we provide in our response.

You may also designate someone as an authorized agent to act on your behalf to submit an opt out request.

  1. Residents of Nevada

This section of the Notice applies to the collection of “consumer health data” subject to the Nevada Consumer Health Data Privacy Act (“NCHDPA”) collected through the Services. This Notice does not apply to information or practices that are not subject to the NCHDPA, such as publicly available information, personal information governed by the Fair Credit Reporting Act, or job applicant and employee information.

  1. The Categories of Consumer Health Data We Collect

Due to the broad definition of “consumer health data” under NCHDPA many of the categories of data we collect could also be considered consumer health data. We may collect the following categories of “consumer health data”:

  1. Purposes of Collection and How Empatica Uses Consumer Health Data

Generally, we may collect and use the consumer health data that we collect for the purposes set forth below:

  1. The Categories of Sources From Which We Collect Consumer Health Data

In general, we may collect consumer health data from the following categories of sources:

  1. The Categories of Consumer Health Data That We Share

We may share the following categories of consumer health data with third parties and affiliates:

  1. The Categories of Third Parties and Specific Affiliates with Whom We Share Consumer Health Data

Empatica may share the categories of consumer health data included in Section 4 with the following categories of third parties and specific affiliates:

  1. Purposes for Sharing Consumer Health Data

Empatica may share the categories of consumer health data included in Section 4 for the following purposes:

  1. Your Privacy Rights

NCHDPA provides consumers with the following rights:

Exercising Your Privacy Rights (Nevada Residents Only)

Requests to Know/Access, Obtain Information About Sharing/Sales, and Delete

To make a request to know/access, obtain information about sharing/sales, or delete your consumer health data, please email us at privacy@empatica.com. Before completing your request, we may need to verify your identity or your authority to make a request on behalf of another person. We may send you a link to verify your email address and may request additional documentation or information solely for the purpose of verifying your identity, depending on the type of your request.

Requests to Withdraw Consent

If your request to exercise a right under the NCHDPA is denied, we will provide instructions for how you can appeal our decision. If your appeal is unsuccessful, you can file a complaint with the Nevada Attorney General's Office at ag.nv.gov/Complaints/File_Complaint/.

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